Responsible Gaming at sonbahis

01 Age Restriction Policy

sonbahis enforces a strict minimum age of 18 years for all players. This applies to all game categories on the platform — live casino, cricket betting, slots, bingo, and any other product available through sonbahis. No exceptions are made under any circumstances.

Age Verification at Registration: Every new player is required to provide their date of birth during the registration process. By creating an account, you confirm that you are at least 18 years old. sonbahis reserves the right to request documentary proof of age at any point — including national ID cards, passports, or birth certificates. If satisfactory proof is not provided within the required timeframe, the account will be suspended until verification is complete.

Random Age Checks: In addition to the standard KYC process, sonbahis conducts periodic random age verification checks on existing accounts. Players selected for a random check will be notified by email and given a defined window to submit documents. Play may be restricted during the verification period.

Protecting Young People: If you share a device or a household with individuals under the age of 18, we strongly recommend installing parental control software to prevent minors from accessing gambling websites. You should also ensure that your sonbahis account credentials are stored securely and are not accessible to children or young people in your household. Never allow a minor to use your account under any circumstances — doing so is a breach of our Terms & Conditions and may result in permanent account closure.

02 Recognising Problem Gambling

Problem gambling affects a small proportion of players, but its consequences can be significant — financially, emotionally, and socially. The first and most important step toward getting help is recognising the signs. sonbahis encourages all players to reflect honestly on their gambling habits on a regular basis.

Gambling becomes problematic when it is no longer a form of entertainment but instead feels compulsive, uncontrollable, or causes harm to you or people around you. This can happen gradually, and players often do not recognise the signs until the problem has escalated. The warning signs below are drawn from internationally recognised problem gambling frameworks and are provided here to help you self-assess.

If any of the above resonates with you, please know that help is available and that reaching out is a sign of strength, not weakness. sonbahis's responsible gaming tools are available immediately from your account, and our support team can assist you in setting up any protective measure at no cost. You can also contact our support team confidentially at support@sonbahis — we will not judge, and we will not penalise you for seeking help.

03 Deposit & Spending Limits

sonbahis gives every player the ability to set firm limits on how much they can deposit into their account within a given time period. Deposit limits are one of the most effective tools for staying within a budget you have defined in advance — before the excitement of a gaming session can influence your decision-making.

Deposit limits can be configured directly from the Responsible Gaming section of your account dashboard. You can set limits for any combination of the following periods:

How the cooling-off period works: When you request an increase to an existing deposit or loss limit, the increase does not take effect immediately. sonbahis applies a mandatory 7-day cooling-off period before any upward change becomes active. This is a deliberate design choice — it gives you time to reconsider whether the increase is truly in your best interest. During those 7 days, your original (lower) limit remains in force.

There is no minimum limit you are required to set. If you choose to set a deposit limit, it must be a positive value greater than ৳0. You may remove a deposit limit entirely, but removing a limit is treated the same as increasing it — subject to the same 7-day cooling-off period.

You will receive an in-platform notification and an email confirmation whenever a deposit limit is created, modified, or removed. If you receive such a notification and did not request the change, contact our support team immediately.

04 Time-Out & Session Controls

Sometimes a short break is all that is needed to regain perspective. sonbahis offers two complementary tools for players who want to pause their gambling activity for a defined period: session time limits and time-out periods.

Session Time Limits: A session time limit defines the maximum amount of time you may spend in a single continuous gambling session. When the limit is reached, you will see a mandatory on-screen notification reminding you that your session limit has been reached. You can choose to end the session or, if the limit is set as a soft reminder rather than a hard cutoff, acknowledge the reminder and continue. We recommend setting a hard session limit for stronger self-control. Session limits can be set in increments of 30 minutes, from 30 minutes up to 4 hours per session.

Time-Out Periods: A time-out is a temporary suspension of your account's gambling functionality. During a time-out, you cannot make deposits, place bets, or access game lobbies. Your account remains open and you can still log in to review your transaction history or contact support — but no gambling activity is possible. Time-out periods available on sonbahis are as follows:

1. 24-Hour Time-Out A one-day pause. Useful after a large loss or an unexpectedly long session. Takes effect within minutes of activation and cannot be cancelled once active.
2. 48-Hour Time-Out A two-day pause that allows a longer reset period. Commonly used over a weekend or during a period of higher personal stress when gambling urges may be stronger.
3. 7-Day Time-Out A full week away from the platform. Recommended if you have noticed that your gambling frequency or spend has increased recently and you want to reassess your habits.
4. 30-Day Time-Out A one-month pause. This option is appropriate for players who feel they need a meaningful break but are not yet ready to commit to a longer self-exclusion period.

To activate a time-out, navigate to Account Settings > Responsible Gaming > Time-Out and select your preferred duration. The time-out will activate within minutes. If you need a time-out to take effect before you can access the account settings yourself, contact our live chat support team — they can apply a time-out to your account immediately on request.

05 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on sonbahis. It is designed for players who feel that gambling has become, or is at risk of becoming, a serious problem in their lives. Self-exclusion goes beyond a time-out — it is a firm, legally binding commitment between you and sonbahis to suspend your gambling activity for an extended period.

What happens when you self-exclude:

• Your account is immediately suspended. You will not be able to deposit, bet, or access any game or market on the platform.
• All pending bonuses are cancelled and removed from your account.
• All marketing and promotional communications from sonbahis are stopped. You will be removed from all marketing lists with immediate effect.
• Any remaining balance in your account will be returned to you via your registered withdrawal method, subject to standard verification checks.
• If you attempt to create a new account during the self-exclusion period using the same personal details, that account will also be closed.

Self-Exclusion Durations: sonbahis offers the following self-exclusion periods:

How to Self-Exclude: You can activate self-exclusion through Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our support team directly via live chat or at support@sonbahis. If you contact support, self-exclusion can be applied to your account within minutes, even if you are currently unable to access your account settings yourself.

Reactivating Your Account After Self-Exclusion: When a self-exclusion period expires, your account will not reopen automatically. You must contact our support team in writing to request reactivation. There is a mandatory 7-day reflection period between your reactivation request and the account becoming active again. Before reactivation, we will encourage you to review your situation honestly and may direct you to additional support resources.

06 Player Protection Measures

Beyond the self-management tools described above, sonbahis operates a range of platform-level protections that apply to all players automatically, regardless of whether individual limits have been set. These measures are built into the platform as standard and cannot be disabled.

Reality Checks: All players receive periodic on-screen reality check notifications during extended gaming sessions. These messages display the total time you have been playing in the current session and your net win/loss position, giving you a clear snapshot of your activity before you decide whether to continue.

No Credit Gambling: sonbahis does not offer credit to players under any circumstances. You can only gamble with funds that have been deposited into your account. We do not provide loans, advances, or any form of credit facility that could cause a player to gamble beyond their financial means.

Automated Risk Monitoring: Our platform operates continuous automated monitoring systems that flag accounts exhibiting patterns consistent with problem gambling behaviour — such as rapid escalation of deposit frequency, excessive session lengths, or repeated deposit attempts after a large loss. Flagged accounts are reviewed by our responsible gaming team, who may reach out proactively to offer support or temporarily restrict activity pending a welfare check.

Minor Account Detection: sonbahis uses a combination of registration data validation, KYC document checks, and behavioural monitoring to identify and close accounts belonging to individuals under 18 years of age. Any such account discovered is closed immediately, winnings are forfeited, and the incident is escalated internally.

Transparent Transaction History: Every player can access a full, real-time record of all their deposits, withdrawals, bets, and game results through the Account History section. We believe that transparency about your own spending is an important component of responsible gaming — understanding exactly where your money has gone removes ambiguity and supports informed decision-making.

Marketing Opt-Out: Players can opt out of all promotional and marketing communications at any time through account settings or by contacting support. Players who have activated self-exclusion or a time-out are automatically removed from all marketing lists and will not receive promotional emails, SMS messages, or in-platform bonus offers for the duration of their restriction period.

07 Support & Help Resources

If you are concerned about your gambling habits — or about someone else's — reaching out for support is the right step. sonbahis's responsible gaming team is available 24 hours a day, 7 days a week, and all enquiries are handled with complete confidentiality and without judgement.

Contact sonbahis Responsible Gaming Support:

• Live Chat: Available 24/7 directly from the sonbahis platform. Ask to speak with the Responsible Gaming team.
• Email: support@sonbahis — include "Responsible Gaming" in the subject line for priority routing.
• Response Time: Live chat responses are immediate. Email enquiries related to responsible gaming are responded to within 4 hours on any day of the week.

Our responsible gaming support agents are trained to assist players in understanding their options, setting up protective tools on their accounts, and signposting to external professional resources where appropriate. If you contact us and indicate that you are in distress, we will prioritise your enquiry above all others.

Talking to Someone You Trust: If you are not ready to speak with us directly, consider talking to a trusted friend, family member, or religious advisor about how you are feeling. In Bangladesh, community and family support networks play an important role in wellbeing, and you do not have to navigate this alone.

Keeping Gambling in Perspective: The vast majority of sonbahis players enjoy the platform as a leisure activity within their means. If gambling is starting to feel like an obligation rather than entertainment — or if you are spending more time or money than you intended — it is time to use the tools on this page or speak to our team. There is no shame in asking for help; it is the responsible thing to do.

08 Our Commitment to Safe Gaming

Responsible gaming is not an afterthought at sonbahis — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one that puts the welfare of its players first, even when that means actively discouraging certain behaviours or closing accounts for the player's own benefit.

Our responsible gaming programme is reviewed and updated regularly to reflect the latest evidence-based practices in harm minimisation. We train all customer-facing staff in responsible gaming awareness and empower them to take protective action — including applying account restrictions — without requiring player consent in situations where we have genuine welfare concerns.

sonbahis does not profit from problem gamblers. We are aware that a small number of players account for a disproportionate share of gambling losses, and we actively work to identify those players and offer them support rather than encourage further play. This is both the ethical approach and, we believe, the only approach consistent with long-term trust from the Bangladeshi player community we serve.

We are committed to the following principles in everything we do at sonbahis:

• Gambling on sonbahis is and must remain a form of entertainment — it should add enjoyment to your life, not detract from it.
• Every player deserves access to clear, effective tools that allow them to manage their own gambling behaviour without barriers.
• No player should face shame or stigma for seeking help or using responsible gaming tools — these are features to be proud of using, not hidden.
• Children and young people must be protected from accessing gambling content under all circumstances.
• We will always be transparent about the risks associated with gambling and never use misleading language that minimises those risks.
• Our responsible gaming policies will be reviewed at least annually and updated whenever meaningful improvements can be made.

This Responsible Gaming Policy was last reviewed in 2026. If you have suggestions for how sonbahis can strengthen its responsible gaming programme, we welcome your feedback at support@sonbahis. Player input genuinely shapes how we develop these protections.

For further context on how your personal data is handled in connection with responsible gaming monitoring, please review our Privacy Policy. For the full terms governing account restrictions, self-exclusion, and balance returns, please refer to our Terms & Conditions.